Data Protection

Information about you

In order for me to be able to fulfil my responsibilities as a counsellor, I will need to record personal information about you. This information includes your name, address and contact details, and GP practice. Under an identifying code I will also take notes of ‘assessment information that is relevant, medical information and aspects of your personal social and family history that you choose to share with me. The information record about you, will be retailed on Core Net online login system, which is password protected.  

Your contact details will be used to contact you. Other personal data such as your name, address and/or date of birth will be used to verify you identify if there is a need to contact your G.P. or a request for access to personal data from yourself or your representative or legitimate legal instrument such as a court order.  

This personal information will be held for a period of three years after the termination of our counselling relationship, except where there is a mutually agreed decision to retain it for longer or where I believe that it is in my best professional interests to do so.  

Your contact details alone will be shared in exceptional circumstances with my supervisor or the CCS counselling co-ordinator if I am incapacitated so that they can contact you to explain the situation.  

Information about counselling sessions and our work together  

Also, I will record notes of each therapy session under an identifying code. These notes will be brief factual record of the session. This set of notes will include any agreements made with regard to for example, cancelled sessions or changes to the way the therapy is conducted. The notes are held on Core Net online login system, which is password protected.

These notes may be shared under the identifying code with my supervisor, counselling professional body or similar for purposes of maintaining professional standards and aiding my professional development.  

These notes will be held for a period of three years after the cessation of counselling except where I agree with you to retain them for longer or where I believe that it is in my best professional interests to do so.    

I may make information from these notes available to legitimate third parties under the following conditions:  

Receipt of a request from you or your representative, and where the release of the notes is not judged by me as likely to cause you significant harm or harm to another person. Where there is a specific legal requirement for me to do so. Where there is an ethical duty for me to do, for example to avoid serious harm to yourself or another person, including the safeguarding of children or vulnerable adults.  

Records of contact between us  

I will hold your name and telephone number on my mobile phone until our counselling relationship ends and then I will delete it from my contact list. However, the phone will retain summary records of calls made to or from your number (date and duration) and any recorded messages for three years.  

If we agree to communicate by text or by email, these records may be kept for the same duration as your counselling notes. My mobile phone is a smart phone and could therefore also have your texts, and email and email address available on it. The phone is password protected and details are stored in ‘the cloud’ so they can be restored if my phone is lost or stolen.  

A CCS staff member, who will do the initial assessment/contact, will pass all the details to me but will also l keep your phone number and email address which will be used to communicate any cancellations and rescheduling of appointments from CCS. These will be kept in same way as the above.

Your Rights

You have the right to ask to see any information held by me about you. To do this please either ask me or submit a request by writing. You also have the right to ask for information that you believe to be incorrect to be rectified. I will endeavour to provide you with the information requested within four weeks.  

If I become aware of a situation where your personal information may have accidently or maliciously been obtained by a third party, I will notify you within three days.  

If you are concerned about the way that your information is being held please discuss this with me. If you are still unhappy you have the write to complain to the Information Commissioners Office (ICO)


Please sign this page to indicate that we have discussed and agreed how your personal information will be held for the purposes of counselling. Without your agreement to my holding your personal information, it will not be possible to proceed with counselling.

Client……………………………………………………..                       Date…………………………………….

Counsellor……………………………………….                               Date………………………………………

Do you require immediate help?

If you require assistance immediately, please visit the page below for some emergency phone numbers to contact.

By subscribing you agree to with our Privacy Policy and provide consent to receive updates from our company.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
© 2021 Cornerstone Counselling. All right reserved.